Refund policy

Refund & Returns Policy

If it isn't right

We make each batch slowly and in small numbers, and we want it to be loved. If something isn't right, tell us - we'll make it right.

Change of mind If your order arrives and it isn't what you hoped, you have 30 days from delivery to return it for a full refund. Because our products are skincare, we can only accept change-of-mind returns that are unopened and unused, for everyone's safety. Return postage for change of mind is yours to cover.

Faulty, damaged or not as described If your order arrives damaged, faulty or not as described, that's on us. Under Australian Consumer Law you're entitled to a replacement or refund - opened or not. Send us a photo and your order number at hello@valifloralmakery.com and we'll sort it quickly, including postage.

A note on nature Our botanicals are infused in small seasonal batches, so colour and scent can vary a little from bottle to bottle. That variation is the plant, not a fault - but if you're ever unsure, ask.

How to return Email hello@valifloralmakery.com with your order number. We'll confirm the return address and next steps. Refunds go back to your original payment method within 5 business days of the return arriving.

Nothing in this policy limits your rights under Australian Consumer Law.

Last updated: 20th July 2026