Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging within 14 days of purchase.

At Vali, your privacy matters to us.

When you visit our website, place an order, or subscribe to our emails, we may collect personal information such as your name, email address, shipping details, and purchase history. This information is used to process orders, provide customer support, improve your experience, and send occasional updates or marketing emails.

We never sell your personal information. Your data may be shared with trusted third-party services that help us operate our website, process payments, deliver orders, and manage email communications.

You can unsubscribe from marketing emails at any time using the link provided in our emails.

We take reasonable steps to protect your information, however no online transmission or storage system can be guaranteed completely secure.

If you have any questions about this Privacy Policy or your information, please contact:

hello@vali.com.au

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, etc.

We endeavour to dispatch your purchase as quikly as possible, allow 1-3 business days. Standard postal delivery usually takes around 7 business days. Express Post is 3-5 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!